FAQ's

When it comes to answering messages, our thumbs are pretty fast! Drop us a message across social media or email and we'll do our best to get back to you as quickly as possible. But, maybe you just want to know how to get here? or what music we play? Fear not, we've got you covered.

Where is the club located?

Havana is located in the heart of St Albans.

Havana
50 Victoria Street
St Albans
Hertfordshire
AL1 3HZ

Find us on Google Maps

Will I be asked for ID?

Our policy is to challenge everybody for ID. We require a valid piece of photo identification.

What forms of ID can I use?

We operate with a club scan system, so a photocard driving license or passport are required at Havana.
You are not obliged to scan your ID but we retain the right to refuse entry if you decline.

What is your dress code?

We don't have a strict dress code. We simply ask customers to be smartly dressed and be ready to party.

No football shirts, no hats, tracksuit bottoms or scruffy trainers

Will I be refused entry?

Admission to the club is at the discretion of management or security. We want to create a safe, hedonistic environment for our club-goers. If you are too intoxicated, haven't got the right ID, or are acting in a manner deemed to be unacceptable, you will be refused entry.

Will I get a refund on prepaid tickets/packs if I have been refused entry?

All tickets & packages are non-refundable.

Will I be searched?

To ensure the safety of the people in the club, we sometimes perform random searches. Anybody found with drugs or weapons within the club will be detained and it will be reported to the police.

How long does it take to get a reply via the contact us or Facebook?

We endeavor to answer your questions as quickly as possible. We do our best to reply within 48 hours but it can take longer during busy periods.

I’ve left an item in the club, what do I do next?

If you have lost something at the club, please get in touch via the contact form. To ensure it's returned to you as quick as possible, please give us as much detail about your item as you can. Describe it clearly, let us know when and where you left it (If known) and we will do our best to get it back to you.

What's included with guestlist?

Our guestlist policy entitles you to queue jump only. This DOES NOT include free admission.

Havana

50 Victoria Street
St Albans
Hertfordshire
AL1 3HZ

Social Media

Twitter
Facebook

Contact

Tel 01727 862456
Email: enquiries@havanastalbans.co.uk

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